About Us

FREED Resolution Trust is an independent trusteeship dedicated to protecting customers enrolled in the Debt Relief Program. We act as a neutral custodian for customer contributions, ensuring funds are used only for verified debt resolutions.

Our mission is transparency, accountability, and consumer protection — delivering a fair, audited process that builds trust between customers, service providers and creditors.

Terms & Conditions

Role of the Trust
FREED Resolution Trust acts solely as trustee for funds held under the Debt Relief Program. We do not provide financial advice, lending, brokerage, or credit services.

Enrollment & Acceptance
Enrollment into any program is between the customer and the program provider. The Trust accepts funds and releases them only as directed under the program agreements and verified resolution milestones.

Use of Funds
Customer contributions held by the Trust are earmarked for debt resolutions and related authorized expenses only. The Trust will disburse funds only upon verified creditor agreement or other authorized instructions per program rules.

Fees & Charges
Any program-related fees (administration, transaction, third-party charges) will be disclosed by the program provider and, where applicable, deducted before refunds or disbursements.

Refunds & Cancellations
Refund rules are described on the Refund & Cancellation page and form part of these terms.

Liability
The Trust is not liable for outcomes of negotiations between customers and creditors or for decisions by third-party providers. Liability is limited to managing and disbursing funds per program agreements.

Changes
The Trust may update these terms; changes take effect from the posted date. Continued use after changes constitutes acceptance.

Governing Law
These terms are governed by the laws of the jurisdiction where the Trust is registered. Disputes follow the Grievance Policy and escalation path.

Privacy Policy

What we collect
Identity data (name, contact), payment/transaction data, program enrollment identifiers, and communications for service delivery and compliance.

Why we collect
To administer trust accounts, verify Resolutions, process disbursements/refunds, meet legal and audit obligations, and respond to grievances.

How we use & share
Data is used only for Trust operations and may be shared with auditors, regulators, program providers, or creditors strictly as needed to execute Resolutions and comply with law.

Retention
Personal data is retained for the period required by law and for audit/record-keeping (typical minimum: 7 years) unless otherwise required.

Security
We implement administrative, technical and physical safeguards to protect data. No system is 100% secure — we will notify affected parties per law if a breach occurs.

Your rights
Access, correction, portability and deletion where applicable under local law. Contact escrow@ctltrustee.com to exercise rights.

Cookies & tracking
Minimal site analytics may be used; customer-specific details are not tracked.

Refund & Cancellation Policy

Refund Eligibility
Customers may request refunds of unused funds held in trust under specific circumstances outlined in their program agreement.

Processing Time
Refund requests are processed within 15-30 business days after verification and approval. Processing time may vary based on payment method and banking procedures.

How to Request
Submit refund requests via email to escrow@ctltrustee.com with your program details, account information, and reason for refund.

Deductions
Administrative fees, transaction costs, or amounts already disbursed to creditors may be_deducted from refund amounts as per program terms.

Cancellation
Program cancellations must be requested through your program provider. The Trust will process fund releases as directed by the program provider after cancellation confirmation.

Grievance Policy

Filing a Grievance
Customers may file grievances regarding trust operations, fund handling, or service issues by contacting escrow@ctltrustee.com with detailed information about the concern.

Response Timeline
We acknowledge grievances within 2 business days and provide resolution or status updates within 10 business days of receipt.

Escalation Process
If unsatisfied with the initial response, customers may escalate to senior management by clearly marking correspondence as "ESCALATION" and sending to escrow@ctltrustee.com.

External Resolution
For unresolved disputes, customers may seek resolution through appropriate regulatory bodies or legal channels as per applicable law.

Documentation
All grievances and resolutions are documented for audit purposes and continuous improvement of our services.